Privacy Policy

1. Introduction

At Safwan Din Honda ("we," "us," or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our Honda car sales services.

This policy applies to all interactions with Safwan Din Honda, including our website, phone conversations, WhatsApp communications, and in-person meetings at Honda G-Mart Autoworld, Kuala Lumpur.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Full name and contact details (phone number, email address)
• Identification documents (IC/passport for loan applications)
• Financial information (income, employment details for financing)
• Vehicle preferences and purchase history
• Communication preferences and records

2.2 Technical Information

• IP address and browser information
• Website usage data and analytics
• Cookies and tracking technologies
• Device information and operating system

2.3 Documents and Files

• Income statements and payslips
• Bank statements and financial documents
• Identity verification documents
• Any other documents you voluntarily provide

3. How We Use Your Information

We use your information for the following purposes:

• Sales Services: To provide Honda vehicle sales and consultation services
• Financing Assistance: To help process loan applications and financing options
• Communication: To respond to inquiries and provide customer support
• Marketing: To send relevant Honda promotions and updates (with consent)
• Legal Compliance: To comply with banking and automotive industry regulations
• Service Improvement: To enhance our website and service quality

4. Information Sharing and Disclosure

4.1 Authorized Partners

We may share your information with:

• Honda Malaysia: For warranty and service purposes
• Honda G-Mart Autoworld: Our authorized dealership
• Financial Institutions: Banks and finance companies for loan processing
• Insurance Providers: For motor insurance arrangements

4.2 Legal Requirements

We may disclose your information when required by law, court order, or government regulations, including compliance with Bank Negara Malaysia and other regulatory authorities.

5. Data Security

We implement appropriate security measures to protect your personal information:

• Secure file uploads with encryption
• HTTPS encryption for all website communications
• Restricted access to personal information
• Regular security updates and monitoring
• Secure storage of physical documents
• Staff training on data protection

6. Your Rights

Under Malaysian Personal Data Protection Act 2010 (PDPA), you have the right to:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate information
• Withdrawal: Withdraw consent for data processing
• Deletion: Request deletion of your personal data
• Complaint: Lodge complaints with relevant authorities

7. Cookies and Analytics

Our website uses cookies and analytics tools:

• Google Analytics: To understand website usage and improve user experience
• Facebook Pixel: For marketing and advertising purposes
• Essential Cookies: For website functionality and security

You can control cookie settings through your browser preferences.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Financial documents may be retained for 7 years as required by Malaysian banking regulations.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

10. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.